In the more than five years I have been on the Internet, I’ve purchased a lot of products. Initially I, like many noobs on the Internet, had a meltdown when I was unable to download the product I just purchased. I can still remember the first purchase I made and accidentally clicked off the download [Continue]

On the Internet, proper customer service is almost more important than offline.  That’s because you’re almost never working with a customer directly.  They are faceless people you will most likely never meet.  You don’t have a customer service department for them to call or walk into to report a problem.  Most likely, [Continue]